Privacy Policy

We collect information needed to create accounts and provide trade CRM, lead management, order management, document management, quotation, follow-up, and communication features. This may include:

• Account information, such as your name, email address, phone number, password, organization name, and role.
• Business and trade information entered into the App, such as company names, buyer, supplier, freight forwarder and CHA details, contact information, country, product details, HS codes, quantities, prices, lead and order information, quotations, follow-ups, comments, activities, and notes.
• Documents and attachments that you or your organization upload.
• Email integration data. If you choose to connect an email account, we may access and process the email address, message content, sender/recipient details, subject lines, dates, and attachments necessary to display, send, read, organize, and link business communications with relevant leads, orders, or contacts.
• Technical and security information, such as IP address, browser or device information, log records, login activity, and error information.

We use your information to:

• Create and manage your account and organization workspace.
• Provide the App's CRM, order, document, quotation, follow-up, reporting, search, notification, and collaboration features.
• Send emails only when you connect an email account and use the related App functionality.
• Maintain account security, prevent fraud or misuse, troubleshoot technical issues, and improve the reliability of the App.
• Respond to support, privacy, or account-related requests.
• Meet applicable legal, compliance, and record-keeping obligations.

Email connection is optional. You may connect an email account to use email-related CRM features.

When connected, Exovia Trade uses the access you authorize only to provide the requested email functionality, including sending emails, reading relevant email communications, displaying them in the App, and associating them with business records.

You can disconnect your connected email account at any time from the App. After disconnection, Exovia Trade will stop accessing that email account, except where limited information must be retained for security, legal, or record-keeping purposes.

We do not use email content for advertising, sell it, or allow third parties to use it for advertising purposes.

Where Google account data is accessed, our use of that data is limited to providing and improving user-facing features in Exovia Trade, in line with the Google API Services User Data Policy, including its Limited Use requirements.

We may share information only as necessary:

• Within your organization: Authorized members of your organization may view information according to their assigned permissions.
• Service providers: We may use trusted providers for hosting, cloud storage, email delivery, security, and technical support. They may process data only on our instructions and to provide services to us.
• Legal and safety reasons: We may disclose information when required by law or when necessary to protect users, Exovia Trade, or the public.
• Business transfer: If Exovia Trade is involved in a merger, acquisition, restructuring, or asset transfer, relevant information may be transferred as part of that transaction, subject to applicable law.

We do not sell personal information. We do not use personal information or email content for targeted advertising.

We keep information for as long as your account or organization remains active, or as needed to provide the App's services. We may retain limited information where necessary for security, fraud prevention, backups, dispute resolution, legal compliance, or legitimate business records.

You may request deletion of your Exovia Trade account and associated personal data by emailing admin@exovia.tradewith the subject line “Account Deletion Request.”

We may ask for reasonable identity verification before processing a request. Deleting an account may remove access to leads, orders, documents, quotations, follow-ups, and other App data associated with that account. Where an account is managed by an organization, we may need to coordinate with the organization administrator before deletion.

Some information may be retained where required for legal, security, fraud prevention, backup, or record-keeping purposes.

We use reasonable technical and organizational safeguards to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no internet-based service or storage system can be guaranteed completely secure.

You are responsible for keeping your login credentials confidential and for promptly notifying us of any suspected unauthorized use of your account.

Depending on applicable law, you may have the right to request access to, correction of, deletion of, or restriction of the use of your personal information. You may also disconnect a connected email account through the App.

To make a privacy request, contact us at admin@exovia.trade.

Exovia Trade is a business application and is not intended for children. We do not knowingly collect personal information from children.

Exovia Trade may be accessed from different countries. By using the App, you understand that your information may be processed in locations where we or our service providers operate, subject to applicable law.

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the effective date. Continued use of the App after an update means you acknowledge the revised policy.

For privacy questions, requests, or concerns, contact:

Exovia Trade
Email: admin@exovia.trade
Website: https://app.exovia.trade